Refund, Return, and Exchange Policy:

Promotion-Related Deposits or Fees

Courtside Fitness may offer promotions or discounts related to Courtside Fitness memberships from time to time (E.G. Founding members pre-opening specials). Promotion terms will be provided in the promotion materials or at registration. Promotion terms may be updated by Courtside Fitness to the extent permitted by law. Promotions are limited to one (1) per membership and cannot be combined with any other offers, promotions or discounts or applied in conjunction with any other membership type with reduced, promotional, or other non-standard dues rates. Courtside Fitness may void a member’s promotion terms, including but not limited to, if membership is involuntarily termed, not maintained in good standing, if the membership does not retain its club access status or if there is a change to the membership. A promotional joining deposit or fee is non-refundable to the fullest extent permitted by law.

Membership

A primary or authorized member may terminate the membership (or any member, age 18 or older, may remove or terminate themselves from a membership) for any reason upon advanced notice to Courtside Fitness as provided in our membership contract with you.

• Termination within First 7 Days of Membership. Upon notice of termination, you may terminate your membership within 7 days of its activation (or a certain number of days as allowed by law) or prior to the opening of your center. If we receive your notice within 7 days of activation of your membership (or a certain number of days as allowed by law) or prior to the opening of your center, we will refund any charged Membership Dues.  However, the promotional joining deposit or fee is non-refundable to the fullest extent permitted by law. Except as provided herein, we will not refund any products or services purchased by or provided as part of a membership package to you or any other member on your membership. Abuse of the 7-day money-back guarantee is not permitted.

Services or Programs

Services or programs may be cancelled at the location where the service or program is or was to be provided, subject to any specific terms and conditions in contracts applicable to the service or program.

Return/Exchange of Merchandise

Merchandise in like new condition with original packaging and tags may be exchanged or returned for a full refund up to 30 days from the original date of purchase. Proof of purchase is required. Online purchases may be subject to different refund policies.

Merchandise Return Window

You have up to 30 days from the date of purchase to initiate a return or exchange. Returns or exchanges requested beyond this period cannot be accommodated.

• Fitness Programs, Group (Non-Camp) Activities, and Individual Activities. You may cancel fitness programs (e.g., personal training, nutrition coaching, Pilates, small group programs), group classes (e.g., swimming and youth fitness classes), and private or individual classes (e.g., private basketball or swim lessons) by hand delivering or sending written cancellation notice to the center where the services were to be provided and by contacting your individual trainer, instructor or coach or as per any other method outlined in your fitness agreement. We will refund all amounts paid if we receive your written cancellation notice within three (3) business days of the date you purchased the program or classes or at any time before your first session has been serviced, whichever is later. If we receive your cancellation notice after your first session has been serviced, we will not refund any amount you have already paid, but we will service your paid sessions on the schedule then in effect. Unused sessions do not expire for one-on-one personal training or personal classes. We will not refund any amount for a scheduled session that you fail to attend or fail to reschedule or postpone (by contacting your designated trainer, instructor or coach) at least 24 hours in advance. We will provide a refund or credit for programs or classes that we cancel if we cannot find a suitable alternative for the registrant. If you do not attend a scheduled group class, you will be considered as having used it. If a group class is cancelled by Courtside Fitness, you will not be considered as having used it.

Non-Returnable Items

The following items cannot be returned unless defective:

• Grocery items from the Café, including smoothies or other beverage, or food products.

• Gift cards

• Health and personal care items meant for consumption or external application (e.g. vitamins, protein powder, beverages, food products, creams, ointments, etc.)

• Downloadable software or open software products, or online subscriptions

• Any product ordered as customized.

• Any item classified as hazardous or that uses flammable liquids or gases

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Refund Methods

Unless otherwise required by law, we will issue refunds only to the payor as follows:

• Credit/Debit Card. Payments made via credit/debit card may be refunded to the same account used at the time of purchase or may be refunded by means of check sent to address on file. Refunds for payments by check will be processed within 10 days.

• Cash or Check. Payments made via cash, check, or bank withdrawal will be refunded by means of check. Refunds for payments by check will be processed within 10 days and sent to address on file.

• EFT from Bank Account. Payments made via electronic fund transfer from a bank account (EFT or ACH) may be refunded by means of a credit to the payor’s original bank account. Refunds will be processed within 10 days.

Late or Missing Refunds

If you haven’t received a refund yet, recheck your bank account, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank as there is often some processing time before a refund is posted. If you’ve done all this and still have not received your refund, please contact us at store@courtsidefitness.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged. For exchanges, email us at store@courtsidefitness.com and send your item to: 1907 Lake Landing Dr. League City; TX 77573

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping Returns

To return your product, mail it to: 1907 Lake Landing Dr. League City; TX 77573. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Consider using a trackable shipping service or purchasing shipping insurance for returning higher value items.

Need Help?

For any questions related to refunds and returns, contact us at store@courtsidefitness.com.

By adhering to this policy, you ensure clarity and fairness in processing returns, exchanges, and refunds, with the customer responsible for return shipping costs, aligning with the preferences expressed.